User Needs help
User logs the details of the question or problem into the support portal, adding the information needed to recreate the problem.
Support · SAP F&R
SAP F&R Support
Functional and technical support for your SAP Forecasting and Replenishment system.
Functional support
Functional Support
For the questions that come from the business: why this order proposal, why this quantity, why this date.
Support Team Analyzes the problem
Our team of experts will open the message and will start the analysis of the question / problem as soon as possible according to the SLA’s defined.
Question is solved
Our Support Team will provide an accurate reply to the question.
In case that the problem involves development effort and or OSS Correction implementation, that will be communicated in advance.
Technical support
Technical Support
For the questions that come from your technical team: dumps, batch jobs, performance and corrections.
Technical Team requires help
A technical user sends the technical requirement via the Support Portal, being specific about the technical requirement.
Support Team Analyzes the problem
Our team of experts will open the message and will start the analysis of the question / problem as soon as possible according to the SLA’s defined.
Solution is implemented
Our Support Team provides an accurate reply to the question.
In case that the problem involves development effort and or OSS Correction implementation, that will be communicated in advance and will be implemented in coordination with the client.
In case that the required solution requires extra effort, a separate micro-project will be proposed to the client.
Support plans
Our Support Plans
Four plans. If none of them fits how your team works, we define one that does.
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Try Us!
- No SLA
- 1 user
- 2 tickets
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Business
- SLA: 4 working days
- Up to 4 users
- 50 tickets
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Enterprise
- SLA: 2 working days
- Up to 10 users
- 100 tickets
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Custom Plan
- We can define an ad-hoc Support Plan that fits with your requirements
- 1 user
- 2 tickets
Need support on a system that is already live?
Tell us how many users you have and what kind of questions you get. We will tell you which plan fits, or build one that does.
Related services
Contact
Tell us about your project
Send us the details and we will come back to you with a concrete answer — not a brochure. We work with retail companies across Europe from our Barcelona office.
- Phone (+34) 639 73 63 88
- Email admin@atalaya-consulting.com
- Office Travessera de Gràcia 56, 3º 1ª · 08006 Barcelona · Spain
- Send us a message